OUR MAIN OBJECTIVE: Ensure complete customer satisfaction.

OUR SCOPE: Provide superior product and service quality to upgrade values of our organization.

OUR OBJECTIVES IN THIS LINE:

• All Product delivered by EXACT are delivered according to national & international specifications and regulations with respect to product and environment.
• Maintain the constant improvement in terms of quality, cost and technology in the process from our suppliers through customers.
• Understand the customers better and meet their expectations far better.
• Provide and maintain complete safety for product and service.
• All necessary corrective and preventive actions are decided, Implemented and followed-up.
• Annual management reviews are conducted to evaluate the different constituents of the quality system
• Quality committee is assigned to regularly monitor the performance of the quality system.
• Perform operations to upgrade the quality of our suppliers.
• Rise motivation of our employees, ensuring their integration with the corporate targets.
• Protect the customers, employees and environment against possible risks.

CUSTOMER FOCUS: Our top management ensures that customer requirements are determined and met with the aim of enhancing customer satisfaction through listening to the customer voice and reflecting these feedbacks on the QMS, Quality visits performed by Management Representatives, Customer Satisfaction Surveys performed by the Quality Department, and establishing strong customer complaints system that ensures effective handling of customer complaints